Member Relations Coordinator (Maternity Cover)

The Role:

The Organic Trust wish to recruit a Member Relations Co-ordinator reporting directly to the CEO. The organisation is seeking a candidate to provide maternity leave cover for this role on a fixedterm basis.
The Member Relations Coordinator will play a key role in building strong relationships with Organic Trust members, ensuring they feel supported, valued and connected to the wider organic community. The role will focus on understanding member needs, enhancing member engagement and creating positive experiences throughout the membership journey.
The successful candidate will lead on fostering a strong connection between members and Organic Trust, ensuring members feel their voices are heard and that they play an important role in shaping and strengthening the organisation. 
The position reports directly to the CEO and works collaboratively with the Organic Trust Quality Manager (QM), Technical Manager, Inspector Manager, Operations Manager and communications department.

Key responsibilities:

Member Support:

• Act as the primary support contact for Organic Trust members, providing a high standard of support, empathy, guidance and problem-solving while building trusted, long-term relationships with members.

• Maintain and update the existing OT Producer Member Benefit Pack

• Consider all existing benefits available to our members and maintain collaborations with private and public enterprises to help realise these benefits.

• Develop and enhance information and support resources to assist members throughout their journey with Organic Trust, including application, renewal, certification and ongoing learning, to ensure delivery of a superior member journey.

• Identify, develop and nurture annual brand ambassador relationships within the Organic Trust membership and the wider organic community, building a network of engaged advocates for Organic Trust.

• Lead the planning and delivery of our quarterly member webinar series, including scheduling, sourcing engaging speakers, developing relevant and varied content and collaborating with the Communications Specialist to maximise promotion.

Member Recruitment & Onboarding:

• Identify and liaise with prospective members of various enterprises to promote organic conversion.

• Undertake proactive outreach and member recruitment activities, engaging directly with businesses, organisations and individuals to promote organic conversion and the services of the Organic Trust.

• Work closely with the OT teams and its members to develop concise user-friendly application material for both on-line and hard copy formats.

• Develop and provide a series of “how to” videos on form completion and supporting documentation requirements.

Communications:

• Work with the Communications Specialist to co-ordinate key organisational initiatives, such as the Ploughing Championships, Tullamore Show, OT farm walks and webinars.

• Contribute to the quarterly Organic Trust members newsletter and annual Organic Trust members magazine (Clover).

• Manage our annual charity partnership, from the selection process through to the planning and delivery of activities that create a positive impact for both organisations, while driving awareness, engagement and fundraising outcomes.

• Support the wider member relations function by contributing to additional tasks and projects as required. 

Skills/Experience Required:

This role will require the following skills/experience:

• Previous experience in a similar member relations or client support role, preferably within the organic sector.

• Technical knowledge of organic standards is beneficial, but not essential.

• Excellent communication and interpersonal skills, with ability to communicate across all levels of the organisation and agri-food sector.

• Highly organised with excellent time management skills and strong attention to detail.

• Ability to work under pressure and meet tight deadlines.

• Excellent problem-solving skills and decision-making abilities.

• Proficiency in using relevant IT software. 

Location & Application

This is a full-time, fixed-term 9-month maternity cover contract (Monday to Friday). The successful applicant will work primarily from the Company’s Head Office in Naas, Co. Kildare, with some travel required (flexible working arrangements can be considered).

Please forward curriculum vitae to [email protected]